All reviews of Miraj
Review about: Dusk
Ottoman Bed
Delivery was absolutely fine - arrived in a timely manner.
Issues started from the actual building of the bed - they supplied a part which is meant to twist, but does not, which means that I cannot hook this particular part onto the bed. I've tried contacting multiple times via email, telephone and twitter to no avail.
Honestly makes no sense that for an online store, they are impossible to contact. Communication should be the most important thing for customers that can't go into a physical store to speak with you!
To summarise, I was on hold for an hour last night, and then had an automated voice telling me that their phone lines are now closed. At no point in the wait did they tell me a) what number I was in the queue, or b) what time their phone lines are open till. Both such simple and basic measures. I have then also been on hold today for 30 mins and counting, only for the automated response to repeat over and over again "please press 1 if you are happy to wait to speak to someone".
I have emailed and got the most idiotic response of "just try twisting the end of the part using a spanner" - IT DOESN'T WORK.
We are currently bedless and have no way of knowing when they will be able to offer a real solution / send a replacement part to me.