Verisure Smart Alarms Reviews
Reviews (68)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Verisure package
Verisure absolutely scam I was been miss-sold package requested cancellation within 14 days and they said somebody will call you however we marked it as cancelled but nobody did. After chasing them Managed to speak to their adviser who said no cancellation is requested and I’m past my 14 days cancellation. LIE LIE I’m taking this matter to Trading Standards not letting them get away with this.
I wanted to give 0 Star but this site doesn’t allow you to so had to give 2 stars to be able to leave a comment.
Wireless Alarm
Fantastic alarm system very happy Verisure are protecting our property, Great staff Rob the technician fixed a problem we had with live camera and didn’t leave until we where completely satisfied with how the system was working. Great stuff!
Alarm System
Very happy Verisure customer. We always feel our business is safe with Verisure. Great staff Rob the tech came to replace a a faulty sensor was very professional. We recmmend Verisure
StarTyres - PrestonVerisure Alarm
So happy with our Alarm system cant fault Verisrue offer me so much peace if mind. Staff have been brilliant Rob the tech came and moved our Alarm to our new home extremely professional and gave excellent advice.
Smart alarm system
I notified Verisure in September 2020 that I wished to cancel my monthly contract and, having received no response from the company, in December 2020 cancelled my direct debit. Their response was to send me an invoice to cover January 2021. I keep emailing to get this matter resolved but without any luck so far. Their customer service is appalling.
Whoa loads of bneficial advice.
Best Essay writing
essay writersAlarm System
So happy with our new alarm so easy to use with a great app. Feel our new premises are safe and sound. Technician Rob was a great help is showing us how it works, and recommend in more ways we can secure are property more in the future.
You expressed it very well!
Best Essay writing
buy essaysVerisure Alarm
Have been a customer since 2017 very happy customer knowing my shop is protected. Very professional staff Rob the technician has sorted when a rare problem has occurred. 5 stars in all departments
Smart Alarm
We are so happy with our new alarm system so simple to use and feel live our new business is in safe hands. Thanks to Rob the technician who showed us how to work the alarm and gave all the information in great detail. Thanks Verisure and Rob!
Wireless Alarm
Love my new Verisure Alarm. So easy to use great service from technician Rob very impressive and informative. Highly recommended Verisure.
Smart Alarm
Verisure have been fantastic over the years. Great product very clever how the whole system work. I have recommended the company to many Friends and family. Engineer Rob came to service our alarm and is a great ambassador to your company. Great friendly professional, polite service. Thank you Verisure
You must be a Verisure employee/sales person
Smart Alarm
We love our Verisure smart alarm. Feel that our property is safe 24/7 . Thank you to Rob for talking and walking us through the system. Very happy customers
Pathetic service and even worse product. We ahve been with Verisure for nearly two years and over the last 6-9 months they have become terrible. Our app doesn't work, every time a service is booked there is a 'family emergency or no stock'. I have just processed my cancellation and I would recommend EVERY COMMERCIAL OR RETAILER to think twice before using this company. Over priced, app is useless and the service even worse.
Wireless Alarm
Fantastic alarm. Great experience from start to finish. Great help from Rob the engineer
Smart Alarm
Great system. Really easy to use very happy after Rob the tech came for a review of my system. Very happy Verisure Customer
Verisure alarm
Really happy with my Verisure alarm so easy to use. Can't fault the after service. Especially the engineer Rob he walked and talked through the whole alarm. Top quality premium service
Smart Alam
Really happy with our new alarm. Total peace of mind. Any issues and Verisure are on the ball. Fantastic product and everything explained by a engineer call Rob . Brilliant!!
Verisure Alarm System
I wish I could give it a ZERO star!
To summarise, once I signed up and the alarm was installed and then was told the sales person (Verisure guy at Costco) gave me the wrong price as the smoke system should not have been included. They started to charge me more but on complaining they remove the additional charge. The sales person also told us we could turn the monitoring on and off whenever we want only to be told this was not true either when my wife called to suspend the monitoring in April but was given a 'Covid' discount and was advised that someone will call my wife to discuss dissatisfaction further as my wife wanted to cancel the account.
My wife called again in June as was told there was no record of the cancellation request. We requested a refund of the additional subs taken. We were told they would investigate and review the call recording and provide us with the transcript and considered June conversation as 3 month cancellation notice instead. We did not receive any transcript of recorded calls during the 3 month cancellation notice period. It took until September following numerous calls to cancel the subscription and in the meantime the monthly payments continued. A person came to remove the smoke system and patched up the holes in the wall (very badly).
Since this was done the alarm has not worked. I understand I am not paying for the monitoring service but the system should still work as a stand alone alarm. After calling to complain we were told there is nothing they can do as we are not paying monthly subscriptions and we will have to contact the engineer back who deactivated the monitoring. My wife was very disappointed and said to the agent on the phone that it is Verisure’s responsibility and we would not know who you sent and why would this engineer come back on my request, my wife was put on hold and was then cut off.
Whether by deliberate act or negligence the alarm has been incapacitated ever since the smoke system removal, it is not fit for purpose and Verisure has refused to do anything about it. I submit the alarm should work even if I do not have the monitoring or paying of subscriptions and has only failed since you removed the smoke system whilst I was still paying as Verisure charged me the month of October as well when the direct debit should have been cancelled. We only received the refund on 13th of October.
I have complained to the head office in Switzerland and in UK on 19th October - still no reply.
Go with other companies, the video monitoring are in fact 1 sec photos and not of good quality at that.complete monitored alarm systems at several houses
DO NOT TRUST THE PROMISES OF THIS COMPANY!!!!
All was well with after sales service with this company up to end 2019 when after sales service become shockingly bad - no replies to calls, promises that are not fulfilled and waiting for hours for someone to answer the phone. We work in housebuilding in the UK and have removed this company from our list of suppiers. After only 18 months their equipment becomes very unreliable and with almost no after-sales backup they are not a company you can rely There are plenty of other options in the market that offer a proper professional service20th October 2020
Account 275258.
What a shower of ****.
Do not use them, do not entertain them. Their sales people are liars and offer deals that do not even exist.
I have emailed them 10 times without 1 reply to cancel my contract within my 14 days colling off period. I have called them 5 times. I have requested a full refund and still have not received it or any confirmation to my requests. You call them and they say send an email !!!
Please contact me on 07551 734567. Do not fob me off like other 1 star reviews on other sites saying that you will contact us privately. Deal with it publicly !!!
If I do not get a refund of £299, my next action is LEGAL. I am writing ALL OVER review sites because I have not had 1 call back or reply to my emails.Home alarm
If I could give 0 stars, I would. Our alarm has not worked for 5 weeks and this is the second time its failed its 1 job !.
No-one calls you back , no- one answers the phone .Even the emergency number is useless. Awful company!.Did they "sell" it in a heavy handed way. Were discounts involved and did they *badger" you when you said let me think about it.
Verisure
I have been receiving Invoices every month along with the amount displayed in the email. What i noticed is , ever since they made an increase to the invoice amount, the email's now do not display the amount. Thats interesting isnt it? Yes, they have mentioned some upgrade to zero vision and up'd my billing to 39.90 which is the same as my earlier provider. Now whats the point- they made me move from my previous vendor to whom i paid the cancellation charges and now this SHIT!!! I was infact far better off than Verisure. For some strange reason, I dont even enable it during it night times. Something wrong with the way it is !! Anyways, have asked them to bring my billing down else will move away!!
Review with most votes
Home Alarm Kit
Read on